Case Study: Automated Tour Booking System Reduced Admin Work by 80%
Medium-sized tour company in Krabi received 30-50 inquiries daily through Line and phone calls. During High Season (November-April), customers flooded in with questions, and slow responses meant lost sales opportunities. No seat inventory system led to frequent overbooking. A team of 5 staff spent all day answering chats, leaving no time for business development.